Privacy Policy

At First Parking LLP referred here as ("us", "we", or "our"), we take your privacy seriously and will only use your personal information to administer your PCN/PPN and to provide the services you have requested from us. This Privacy Policy governs the way First Parking LLP collects, uses, maintains and discloses information collected from users (user) of the www.firstparking.co.uk website (site). This privacy policy applies to the site and all products and services offered by First Parking LLP.

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the owser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilised and other similar information.

Web Browser Cookies

Our Site may use cookies to enhance user experience. Users web owser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web owser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How We Use Collected Information

First Parking LLP may collect and use users personal information for the following purposes:

  • To process payments

We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

We may use the email address to send them information and updates pertaining to their account.

How we protect your information. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Personal Information

We do not sell, trade, or rent users personal identification information to others. When assessing an appeal we may need to share the appeal and PCN details with our client. This will ensure the appeal and PCN can fully be reviewed allowing your circumstances to be considered as per the BPA guidelines. We may be asked from time to time to confirm vehicle movements via our systems by local law enforcement officers, we are legally obliged to do so if it assists with investigations.

Parking Appeals or Payments

By using our Website you consent, or confirm that the person on whose behalf you are submitting that information consents, to the use of that information.

In the case that you are contacting us regarding Parking Charge Notice related matters, you consent to us that your personal data or the person on whose behalf you are submitting that data for, consents to the use of that data provided to us by you and that the data provided may be shared with:

  • Our payment processor for online payments.
  • Our Client when assessing an appeal. This will ensure the appeal and PCN can fully be reviewed allowing your circumstances to be considered as per the BPA guidelines.
  • Credit reference agencies for ensuring that we are sending correspondence to you at your most recent address or the address of whose behalf you submitted the data for.
  • Debt Collection agencies for the purpose of recovering unpaid Parking Charge Notices.
  • Solicitors firms for the purpose of recovering unpaid Parking Charge Notices.
  • The British Parking Association in the case of audits.
  • The Parking On Private Land Appeals (POPLA) Service for the purpose of parking appeals services.
  • The (DVLA) in the case of audits.
  • Any other duly authorized sub-contractors or land owner.

Permit Holder Information

For which the landowner, University or NHS Trust shall be the data controller for the purposes of the Data Protection act 1988

Third Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensor's and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. owsing and interaction on any other website, including websites which have a link to our site, is subject to that websites own terms and policies.

Changes to this Privacy Policy

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: First Parking LLP, 16 Queen Square, istol, BS1 4NT; sales@firstparking.co.uk This document was last updated in March 2018